Supporting Services
EFC provides numerous customer support mechanisms to ensure the success of our clients' applications and projects. The following is a representative list of our supporting services, call or email us for more information.
- Powerful Product Engineering Guide, an On-Line Engineering Resource
- Advance Engineering Support & Direct Factory Support — Engineers in the field work with your design and development staff on new applications; Factory Product Engineers on call to lend additional knowledge and support
- Quality Assurance Department
- Competitive Pricing — EFC’s Sourcing and Procurement departments work closely with EFC’s Product Managers to deliver the best possible value to support your various requirements
- Supplier Reduction Programs — As a Master Provider, EFC enables its customers to reduce supplier base while maintaining the continuity and integrity of your products and the requisite technical support
- Extensive Sample Product Capabilities — EFC provides sample products for engineering evaluation free of charge. Large quantity sample requirements are also available for prototype runs
- JIT Delivery Programs — Designed to meet your needs, EFC is very flexible on meeting your release schedules; Inventory stocking and management programs can be customized to meet your needs
- ISO 9001:2000 — Certified
- Powered by SAP, EFC has many options for electronic inter-connections (EDI, VPN, etc.)
- Custom Labels / Bar — Codes / Lot Traceability / Production Line Color Coding
- Paperless Billing / Electronic Invoicing
- Flexible Payment Terms / Discounts / Electronic Payment Receipt
- Custom Packaging / Kitting / Light -Duty Assembly Available / Molding Services / Fourslide Services / Plating Services
- International Sales Engineering Support — EFC provides sales and technical support to its appliance customers throughout North America (Canada, Mexico, and USA)
